|Idologic is fully committed to providing top of the line support and service. We have taken great steps to ensure that our support and service is the best in the hosting industry. Idologic actively monitors all servers, responds to most emails within an hour, and ensures all staff members are friendly and knowledgeable.
FAQ: Pre-sales Frequently Asked Questions
Phone: 1-866-DO-LOGIC (365-6442), extension 702
Knowledge Base: Idologic Support Knowledge Base
FAQ: Billing Frequently Asked Questions
Phone: 866-DO-LOGIC (365-6442), extension 703
Emergency (site down) Email Support: firstname.lastname@example.org
Emergency Phone Support: 866-DO-LOGIC (365-6442), extension 1
- Please note that Idologic is unable to provide non-emergency technical support over the phone. From our experience, technical support issues are best handled over the Internet.
- Emergency support should not be used unless your web site is down or otherwise unavailable, and you have previously submitted a 911 ticket without a response within 15 minutes or are unable to reach the helpdesk. Emergency support is not applicable for sites suspended for non payment, please contact the billing department.
- So that we may better server you, please try to include your name, reseller domain name, related domain name (if applies), and server name in your email to support.
- Idologic's non-support related contact information (including abuse contact and mailing address) can be found here.
"As an IT services provider, I needed a company I could rely on and make sure they can provide the highest uptime and reliability for not only our own email and website, but that of our clients as well. Our brand name does indeed rely on that of Idologic. I have a high level of trust placed in Idologic and hope to maintain it for many years to come. "