|Choosing a web host can be a difficult decision. To help you feel confident in your choice, Idologic provides three official guarantees to all of our customers. They are listed below.
30 Day Money Back Guarantee
Our 30 Day Money Back Guarantee is very simple: if for any reason at all you are not completely satisfied with your experience at Idologic within the first 30 days after signing up, your money will be completely refunded.
Fine Print: To cancel your account and receive a refund, you simply have to contact us before the billing date and we will do it right away. Please note that this guarantee does not apply to dedicated servers, setup fees, over usage fees, software license fees, or domain names.
24/7 Support Guarantee
Idologic is committed to prompt, courteous, and effective support. A majority of the tickets we received are replied to within minutes, not hours. We guarantee that a qualified support member will respond to your questions 24/7/365.
99.5% Uptime Guarantee
Having your web site up all the time is crucial. While most Idologic servers average around 99.9% uptime, we officially guarantee and back 99.5% uptime. If you experience less than 99.5%
uptime, we will provide a credit.
Fine Print: A credit will be provided to customers who experience less than 99.5% uptime as determined by our third party statistics provided by Alertra. This guarantee excludes scheduled maintenance, moves to new servers, etc. Please refer to our TOS for details.
Our Unofficial Guarantees
Idologic also has unofficial guarantees that we try to uphold. These guarantees are hard to objectively measure, but we do think about them on a daily basis. It is best to think about these guarantees more as our promises to you as a customer.
- We will be honest when dealing with you.
- We will treat your problems like our problems and do our best to solve them in a way that works for you and your business.
- We will consistently try our hardest to ensure that you have the best possible experience when dealing with us.
- Our staff will be prompt, courteous, and knowledgeable when communicating and working with you.
If you have questions about any of our guarantees, please feel free to contact us.
"As an IT services provider, I needed a company I could rely on and make sure they can provide the highest uptime and reliability for not only our own email and website, but that of our clients as well. Our brand name does indeed rely on that of Idologic. I have a high level of trust placed in Idologic and hope to maintain it for many years to come. "